ACE25 Cancellation Policy:
AWWA must receive cancellations in writing. Phone cancellations are not accepted. All cancellations dated on or before April 2025 deadline will receive a refund, minus a 25% administrative fee. After deadline, cancellations will not be refunded; however, substitute registrants are welcome. Email requests for substitutions or cancellations to service@awwa.org or fax requests to 303.347.0804.
Information Release, Conference Policies, and Code of Conduct:
By registering for an AWWA event or program, attendees agree to abide by the conference policies and code of conduct. As part of your event registration personal contact data such as name, address, and email were collected and may be used by AWWA and approved third parties. The American Water Works Association (AWWA) Privacy Policy outlines its commitment to protecting user privacy, including compliance with the General Data Protection Regulation (GDPR). Visit awwa.org/privacy-policy for additional information. AWWA will take appropriate measures to ensure the security of its information systems and the data collected during the event and expects all participants to use AWWA’s digital resources responsibly and in accordance with applicable policies. As a reminder, by allowing your badge to be scanned for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.