Frequently Asked Questions

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Attending FAQ

When and where is ACE25?

ACE25 will be held June 8-11, 2025, at the Colorado Convention Center in downtown Denver, Colorado.

Opening General Session will be held on Monday, June 9, 2025. Please continue to refer to the ACE Schedule-at-a-Glance page for updates.

Colorado Convention Center
700 14th St, Denver, CO 80202

What are the dates and locations for the next five years?

Mark your calendars. See a list of the next several years ACE dates and locations here.

What is the attendee cancellation policy?

AWWA must receive cancellations in writing. Phone cancellations are not accepted. Attendee registration cancellations dated on or before April 18, 2025 will receive a refund, minus a 25% administrative fee. After April 18, attendee cancellations will not be refunded; however, substitute registrants are welcome. Email requests for substitutions or cancellations to service@awwa.org or fax requests to 303.347.0804.

For exhibitor booth cancellation questions, please visit our Exhibitor page.

Where can I find the full schedule of ACE sessions?

The full program is now available! Please visit the Educational Sessions page to explore and view all sessions for ACE.

I am a speaker — Where do I go for information?

The Speaker Portal will be the hub for all speaker related information, deadlines, creative commons, registration, who-to-contact, bios and more. Visit our I am a Presenter webpage for your link to the Speaker Portal.

On-site, visit the Presenter Ready Room to access the Presentation Management System and to speak with AWWA staff.

How can I ask for help with accessibility needs?

The AWWA team does our best to ensure AWWA events are accessible for everyone by considering venue, mobility, audio/visual, sensory, and dietary needs in our planning. The registration form includes a section to share your request for support, and our team will follow up directly. For further assistance, contact us at awwaconferences@awwa.org

Visa requests — How do I a letter of invitation from AWWA?

If an invitation letter is needed to secure your Visa to attend ACE, or if you wish to find information on Embassy, Visa Waiver Program, or additional details please submit the international request form. Requests will be honored for attendees and presenters with the intent to register.

General Information FAQ

How do I access my certificate of completion

Visit ACE Continuing Education for full details.

AWWA will provide certificates of completion for sessions attended in full. It is your responsibility to know the requirements of your unique licensing location. Each agency is different.

Instructions to access AWWA Certificates of Completion 

  1. Click My Account in the upper right corner (reset password video tutorial)
  2. In My Account, select ‘My Transcripts and Certificates‘ from left-hand menu
  3. Click ‘Go to Transcripts & Certificates of Completion’
  4. Click the ‘Download’ button next to each session certificate

Be sure to read the disclaimer at www.awwa.org/credits and allow 60 days certificate processing time.

Learn more about earning, calculating, and printing certificates.

Email educationservices@awwa.org for assistance; we are happy to help.

Where is the call for abstracts?

The ACE25 Call For Abstracts is now closed.

Visit the “I am a Presenter” page under the Program menu for presenter details.

Visit AWWA’s Call For Abstracts webpage for details and to see other AWWA conferences currently accepting proposals.

Who do I contact with any additional questions?

For registration questions, please contact service@awwa.org

For presenters and moderators, please contact educationservices@awwa.org

For exhibitors and sponsors, please contact exhibitormail@awwa.org

For general conference attendee questions, please contact awwaconferences@awwa.org

What are the conference policies?

By registering for an AWWA event or program, attendees agree to abide by the conference policies and code of conduct. As part of your event registration personal contact data such as name, address, and email were collected and may be used by AWWA and approved third parties. The American Water Works Association (AWWA) Privacy Policy outlines its commitment to protecting user privacy, including compliance with the General Data Protection Regulation (GDPR). Visit awwa.org/privacy-policy for additional information. AWWA will take appropriate measures to ensure the security of its information systems and the data collected during the event and expects all participants to use AWWA’s digital resources responsibly and in accordance with applicable policies. As a reminder, by allowing your badge to be scanned for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.

What are the ACE Sustainability Practices?

Please visit our ACE Sustainability & Impact page for details.

As AWWA looks to the future and evaluates its environmental impact, the association is making a push towards a more sustainable ACE experience. Attendees of ACE25 in Denver can expect to see several changes that reflect this more mindful approach and environmental stewardship.

How do I request a press pass?

To request a press pass for ACE please visit the AWWA Press Room.