Frequently Asked Questions
ACE FAQs
Find answers to many common questions here!
When and where is ACE26?
ACE26 will be held June 21-24, 2026, at the Walter E. Washington Convention Center, 801 Allen Y. Lew Place NW, Washington, D.C.
View the Schedule-at-a-Glance.
Registration and hotel reservations will open in December 2025. The educational program will be released in February 2026.
What are the dates and locations for the next five years?
Mark your calendars. See a list of the next several years ACE dates and locations here.
When will registration open, and what are the costs?
ACE26 Registration costs will be published in late October 2025, on the ACE Registration page.
ACE26 Registration and hotel reservations will open in December 2025.
The educational program will be released in February 2026.
How do I access my Certificates of Completion?
Instructions to download your ACE25 Certificates of Completion are on the ACE Continuing Education page.
At ACE26, attendees can earn AWWA Certificates of Completion by scanning their badges when entering and exiting educational sessions. View this brief tutorial video to learn how, and visit the ACE Continuing Education page for updates.
Where can I find ACE sessions and proceedings?
Please visit the Educational Sessions page to explore the program held at ACE25, along with the proceedings for select ACE25 sessions.
The ACE26 program will launch in February 2026.
How do I book a hotel room?
Official ACE26 hotel reservations will open in January 2026.
Beware of hotel scams! Alert: AWWA is aware of multiple unauthorized organizations contacting exhibitors and attendees to solicit hotel rooms. Reservations made through these unauthorized solicitors cannot be guaranteed by AWWA and could result in hidden charges, unusual restrictions, incorrect hotel placement, or nonexistent reservations.
Connections Housing, Inc is the only official housing company approved by AWWA. All other solicitors should be considered fraudulent.
Book your room only through the official ACE Hotel & Travel webpage. Reservations will open in December 2025.
Where is the call for abstracts?
The ACE26 Call For Abstracts has closed. Please visit the ACE I am a Presenter page for details.
Each year, the ACE CFA is generally open from mid-July through early September. Visit AWWA’s CFA page to view the list of other conferences currently accepting submissions.
How do I access the ACE Mobile App?
Registered attendees can access the ACE26 App beginning in May 2026. The app will include powerful features to help attendees plan and stay connected.
View this helpful Tutorial Video to learn how to make the most of the ACE App, and stay tuned for more details coming this spring!
What is the attendee cancellation policy?
AWWA must receive cancellations in writing. Phone cancellations are not accepted. Attendee registration cancellations dated on or before April 17 will receive a refund, minus a 25% administrative fee. After April 17, attendee cancellations will not be refunded; however, substitute registrants are welcome. Email requests for substitutions or cancellations to service@awwa.org or fax requests to 303.347.0804.
For exhibitor booth cancellation questions, please visit our Exhibitor page.
What are the conference policies?
By registering for an AWWA event or program, attendees agree to abide by the conference policies and code of conduct. As part of your event registration personal contact data such as name, address, and email were collected and may be used by AWWA and approved third parties. The American Water Works Association (AWWA) Privacy Policy outlines its commitment to protecting user privacy, including compliance with the General Data Protection Regulation (GDPR). Visit awwa.org/privacy-policy for additional information. AWWA will take appropriate measures to ensure the security of its information systems and the data collected during the event and expects all participants to use AWWA’s digital resources responsibly and in accordance with applicable policies. As a reminder, by allowing your badge to be scanned for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.
What are the ACE Sustainability Practices?
Please visit our ACE Sustainability & Impact page for details.
As AWWA looks to the future and evaluates its environmental impact, the association is making a push towards a more sustainable ACE experience. Attendees will see several changes that reflect this more mindful approach and environmental stewardship.
How can I ask for help with accessibility needs?
The AWWA team does our best to ensure AWWA events are accessible for everyone by considering venue, mobility, audio/visual, sensory, and dietary needs in our planning. The registration form includes a section to share your request for support, and our team will follow up directly. For further assistance, contact us at awwaconferences@awwa.org
Who do I contact with any additional questions?
For registration questions, please contact service@awwa.org
For presenters and moderators, please contact educationservices@awwa.org
For exhibitors and sponsors, please contact exhibitormail@awwa.org
For general conference attendee questions, please contact awwaconferences@awwa.org